JCC Reopening FAQs


What is currently open at the JCC? 

JCC Day Camps, our indoor pool, most fitness center activities as well as personal training, indoor spin classes, and our pilates studio. Spa at the J has resumed massage, acupuncture, and facial treatments. Learn more about the reopening schedule by visiting our JCC reopening hub, get more specific information about the experience at the indoor pool, or learn more about the reopening of our fitness center


Is advanced registration required?

Yes, current JCC members need to register in advance for their preferred activity. This is required to limit the number of users in the various areas of the building and to enable hourly and daily cleaning routines. JCC members can register for 45-minutes sessions by login into their JCC account.

Visit this page for a quick tutorial on how to sign in.


Do I need to wear a mask?

Yes, all visitors and staff must wear a face cover while at the JCC, except when on a cardio machine, in the pool, or when receiving a facial treatment.


Can I change clothes and shower at the JCC?

For the health and safety of our community, all of our locker rooms and showers are closed. Therefore you will need to wear your swimsuit (if you come to the pool) or workout clothes (if you come to the fitness center) when you come to the J


What should I bring with me?

When you come to the j wear your workout clothes or swimsuit as our locker rooms and showers are currently closed. You must wear a mask when entering the JCC, and it is very important that your own towel and water bottle, filled from home since all our water fountains and towel service are not in use. If you are going to the pool you will also need your own goggles and flip-flops to wear on the pool deck. As always, you will need to present your membership card or driver's license when checking in to your scheduled workout. 


Where do I enter the building?

Fitness center activities are accessible from the main door as usual. However, to get to the pool you will need to park by the side of the building and follow the signage to the pool entrance. We enabled direct access to the pool to minimize traffic inside the building for the health and safety of our community.   


What do I need to know before my first visit?

All JCC members will need to read and sign a waiver when they first come to the JCC. You can print it at home and bring it signed if you wish. We highly recommend that you arrive 15 minutes before your scheduled timeslot, to allow for the check-in process. 


How are you protecting the health and safety of JCC members?

We comply with the latest state and federal guidelines and CDC recommendations including social distancing and extensive cleaning protocols. Everyone entering our building are required to go through a temperature check and a health screening. All visits to our facilities are by appointment only. This is how we assure that the safe number of users in each area of the building is not exceeded. Every piece of equipment, doorknobs, and railings will be cleaned between sessions, and all areas will be closed for 1-2 hours during the day for additional deep cleaning. Everyone is required to wear a mask while at the JCC (except when on a cardio machine or in the pool) and floor/wall markings guide one-directional traffic and facilitates safe-distancing.


Can I come to the JCC if I recently traveled out of state?

The State of Connecticut Department of Health issued a 14-days self-quarantine order for people who traveled to certain states. The list of states constantly updates and it can be viewed on the government's portal. 


Can nonmembers use the facilities?

No, at this time only current JCC members can use the facility. Learn about our JCC membership options.


Do you still offer live zoom classes? 

Yes, zoom classes are still offered. They are free to JCC members and require a fee of non-JCC members.


I visited the JCC and would like to offer some feedback. 

Please write to MyJ@jccnh.org and share your feedback with our team. We always look to recognize the good work of our staff and/or improve the way we do things for our community. 


Don't see your question here?

Please contact our dedicated membership team at membership@jccnh.org


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